LEGAL

Privacy Policy

Last updated: October 2024

This Privacy Policy describes how DOCSUPPORT MONOPROSOPI IKE (trading as DOCSUPPORT S.M.P.C.), registered at 14, Stefanopoulou Street, Athens, Greece (“DOCSUPPORT”, “we”, “us”, “our”) collects, uses, and protects personal data when you visit this website or interact with us. As data controller, we are committed to handling your information in accordance with the EU General Data Protection Regulation (GDPR) and applicable Greek data protection law.

1. Data We Collect

Information you provide directly: When you submit a contact form or newsletter subscription, we collect your name, email address, phone number, company name, job title, and the content of your message.

Information collected automatically: We collect technical data including your IP address, browser type and version, pages visited, time and duration of visits, referring URLs, device type, and approximate location derived from your IP address.

2. Legal Bases for Processing

→Consent — when you subscribe to our newsletter or submit a contact form
→Legitimate interests — for website analytics, security monitoring, and fraud prevention
→Contractual performance — where data processing is necessary to manage a service engagement
→Legal compliance — where applicable law requires us to retain or process data

3. How We Use Your Data

We use personal data to: respond to enquiries and service requests; send requested newsletters or communications; manage client relationships; analyse and improve website performance; maintain website security; comply with legal and regulatory obligations; and protect our legitimate business interests.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with: trusted service providers (hosting, analytics, email platforms) who are bound by appropriate data processing agreements; competent authorities when required by law; and potential successor entities in the event of a business transfer.

5. Retention Periods

→Contact form submissions: up to 3 years after last contact
→Newsletter subscriptions: until you unsubscribe
→Analytics data: per Google Analytics default retention settings
→Legal and accounting records: up to 10 years under applicable Greek law

6. Your Rights

Under the GDPR, you have the right to: access your personal data; request rectification of inaccurate data; request erasure (“right to be forgotten”); restrict processing in certain circumstances; data portability; object to processing based on legitimate interests; and withdraw consent at any time without affecting prior processing.

To exercise your rights, contact us at the address below. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA), Kifissias Avenue, Athens, Greece.

7. Contact

DOCSUPPORT MONOPROSOPI IKE
14, Stefanopoulou Street
Athens, Greece

Email: info@docsupport.com

Replace the email above with your actual privacy/contact email address.

DOCSUPPORT

14, Stefanopoulou st. Athens, GR
+30 2130 232748

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